cxomni Blog
Here you will find everything you need to know about Customer Journey Management, Customer Experience Management (CXM) and Sentiment Analysis.
cxomni featuring Forrester: Expert Webcast on Journey Management FrameworksWolfgang Weber, CEO and founder of cxomni, and Joana de Quintanilha, Vice President and Principal Analyst at Forrester,...- Journey Management Frameworks are on the rise!Read in our latest playbook why journey management frameworks are on the rise and how you can use...In Blogposts
- Playbook: Introduction of a holistic Journey Management FrameworkJourney Management Playbook Download Introduction of a holistic Journey Management Framework Practical tips on Taxonomy and Structuring With...
- Forrester names cxomni as a leader in Customer Journey Mapping PlatformsAs a German startup, cxomni made it into the leader category this time with its customer journey management...In Blogposts
- Expert Interview: UX or CX – The Customer Journey mattersThe cxomni Academy in conversation with Hannes Robier, CEO of the UX design agency youspi. We talk about...
- Customer Journey Management: How new touchpoints gain relevanceThe trend toward online shopping has continued steadily among consumers since 2020. Studies show: Corona-related lockdowns in particular...In Blogposts
- Customer Journey Mapping GuideIn this guideline you will find everything you need to get started with the Customer Journey Mapping methodology....
- NPS, CSAT & Co: Sustainable measurement of CX resultsWhat does CX have to do with data management? Quite simply, KPIs such as CSAT or NPS and...In Blogposts
- From Journey Mapping to CX ManagementWhat about your customer experience? Are you still visualizing or already managing? The journey map is undoubtedly one...In Blogposts
- Hype vs. reality: What is a Customer Data Platform?What is a CDP? Does the current hype around customer data platforms match reality? Let's take a closer...In Blogposts
