cxomni Blog
Here you will find everything you need to know about Customer Journey Management, Customer Experience Management (CXM) and Sentiment Analysis.
NPS, CSAT & Co: Sustainable measurement of CX resultsWhat does CX have to do with data management? Quite simply, KPIs such as CSAT or NPS and...In Blogposts- From Journey Mapping to CX ManagementWhat about your customer experience? Are you still visualizing or already managing? The journey map is undoubtedly one...In Blogposts
- Hype vs. reality: What is a Customer Data Platform?What is a CDP? Does the current hype around customer data platforms match reality? Let's take a closer...In Blogposts
