Company Matthias Baldauf 8. March 2022

Why cxomni?

Our Mission

cxomni was founded as a start-up in Munich, Germany, in 2015 and quickly developed into a thought leader for Customer Journey Management.

With cxomni, customer-centric organizations can collaboratively identify relevant customer insights, visualize them in the context of the customer journey, and orchestrate the corresponding needs and requirements for the responsible stakeholders.

cxomni’s comprehensive SaaS tool suite enables companies to design, map and manage customer journeys so that products and services can be developed and optimized according to CX and UX.

Innovation @ Customer Journey

We have developed the next generation Journey Analytics & Aggregation Platform.

We are the designers of the world's leading Journey Management & Mapping SaaS Suite.

We are thought leaders in Customer Journey Management.

We offer inspiring visualizations of Customer Journeys and Data Insights.

We extract sentiments and topic clusters through AI from unstructured customer feedback.

This Project is supported by the Federal Ministry for Economic Affairs and Climate Action (BMWK) on the basis of a decision by the German Bundestag.

bmwk logo en
forrester leader badge
cxomni is a leader among Journey Mapping Platforms.

“The Forrester Wave™: Journey Mapping Platforms, Q2 2022”

Leading brands trust cxomni

We at cxomni

Teams are first for us – our own and those of our customers. Thanks to our mission, culture and commitment, we enjoy working every day on our innovative SaaS solutions that not only inspire us, but also accompany our customers’ success. 

Unternehmen: Mitarbeiter arbeiten im Team an einem Tisch
young female employee

cxomni Employee Talk

In this section we would like to introduce you to the people behind cxomni and their tasks. Take a look behind the scenes with our colleagues and find out what it’s like to work at cxomni and what makes up our corporate culture.

Kevin Gledhill will kick things off. Kevin is a senior developer and one of our “developers from the beginning”. In this interview, he takes you into the “engine room” of our software and tells you what a typical day in our development team looks like.

Pia Jakobson is Professional Services Manager and supports customers with the implementation of our software. In Employee Talk, she tells us what excites her about cxomni and how she manages to ensure that our customers also experience a positive CX.

Renáta Palyafári is a senior developer at cxomni and brings along an enormous professional seniority for her young age. In Employee Talk, she tells us what her everyday life at cxomni is like and what boardgames have to do with programming.

Johannes joined cxomni as Head of Customer Success and he and his colleagues support our customers with onboarding and all aspects of our software. Find out, how Johannes and his team take care that our users have a positive customer experience. 

Become part of our team...


Customer Journey Mapping

Collaborate across teams to create customer journeys

Customer Journey Management

Merge your journey maps with a framework designed for your company

Customer Journey Analytics

Connect data sources with your customer journeys and touchpoints

Customer Journey Orchestration

Distribute relevant insights and trigger actions – continuously and automatically


How AI is changing Journey Management


cxomni Journey Mapping Framework

Your toolbox for a standardized CX/UX taxonomy

cxomni Journey Analytics

Connect all data sources at Touchpoints and Customer Journeys

cxomni Actions Manager

Orchestrate insights on requirements and recommendations for action


Introduction of a holistic Journey Management Framework


cxomni Blog

Everything you need to know about Customer Journey Management and Customer Experience

CX Expert Webinars & Events

Learn more about our upcoming events, webcasts and webinars

Best Practice Downloads

Informative guides, whitepapers and case studies to download

CX Expert Webcast

Major trends for Journey Managers in 2024


Why cxomni?

cxomni was founded as a start-up in Munich and is a thought leader for Customer Journey Management

Jobs & Career

Become part of a dynamic start-up

Information Security & Data Protection

Information security & data protection are key elements of cxomni platform

Subscribe to our Newsletter

Current Topics & News about Customer Journey Management