• Discover the real customer journey of your customers
  • Experience the intentions and emotions of your customers
  • Link all insights of your customer data to a holistic CX measurement and management system
cx/omni Customer Experience Management Cloud

CX/OMNI CUSTOMER EXPERIENCE MANAGEMENT CLOUD IS YOUR DATA BACKBONE FOR SUSTAINABLE CX MANAGEMENT

Customer Experience in Retail
Customer Intelligence Data Hub
Customer Experience Management Cloud
customer payment experience

ANALYZE > DISCOVER > ACT

ANALYZE CUSTOMER JOURNEYS (PROCESS MINING)
ANALYZE CUSTOMER JOURNEYS (PROCESS MINING)
Import and analyze your touchpoints and the actual customer journeys of your customers.
INTEGRATE VOICE-OF-CUSTOMER DATA
INTEGRATE VOICE-OF-CUSTOMER DATA
Integrate all data sources via API into a central customer experience management platform. Combine role-based real-time dashboards with voice-of-customer KPIs and performance KPIs along the customer journey.
CUSTOMER JOURNEY MAPPING
CUSTOMER JOURNEY MAPPING
Visualize and share customer journey maps within the organization.
IMPLEMENT CX MEASURING AND CONTROL SYSTEM
IMPLEMENT CX MEASURING AND CONTROL SYSTEM
Establish a KPI-based Closed-Loop CX Management System.
MANAGE ACTIONABLE INSIGHTS
MANAGE ACTIONABLE INSIGHTS
Collect and prioritize pain points, ideas for innovation and customer voices and share them in the company.

Customer Experience Management Cloud

  • Liberate your data from organizational silos and analyze your customer journey across the board
  • Establish an “outside-in” culture
  • Connect all data points from voice-of-customer and process data to touchpoints along the journey
  • Simplify everything that can be made easier
CX Pokal Triumph

Outstanding customer experiences can be managed – just get started …