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What is the Service Excellence Newsletter?

The cxomni Service Excellence newsletter is an exclusive newsletter from cxomni, the market leader in customer journey management. With our newsletter, we offer you in-depth insights and comprehensive knowledge to make your customer journey even more successful.

From industry insights to best practices: get inspired by current CX trends and topics.

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Take part in our interactive sessions and learn directly from the best in the industry.

Practical expert interviews

Learn directly from leading minds and innovators who are shaping the future of customer journey management.

Exciting blog articles

Read exciting articles and analyses that offer you practical tips and fresh perspectives.

Partner articles

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Customer Journey Mapping

Collaborate across teams to create customer journeys

Customer Journey Management

Merge your journey maps with a framework designed for your company

Customer Journey Analytics

Connect data sources with your customer journeys and touchpoints

Customer Journey Orchestration

Distribute relevant insights and trigger actions – continuously and automatically


How AI is changing Journey Management


cxomni Journey Mapping Framework

Your toolbox for a standardized CX/UX taxonomy

cxomni Journey Analytics

Connect all data sources at Touchpoints and Customer Journeys

cxomni Actions Manager

Orchestrate insights on requirements and recommendations for action


Introduction of a holistic Journey Management Framework


cxomni Blog

Everything you need to know about Customer Journey Management and Customer Experience

CX Expert Webinars & Events

Learn more about our upcoming events, webcasts and webinars

Best Practice Downloads

Informative guides, whitepapers and case studies to download

CX Expert Webcast

Major trends for Journey Managers in 2024


Why cxomni?

cxomni was founded as a start-up in Munich and is a thought leader for Customer Journey Management

Jobs & Career

Become part of a dynamic start-up

Information Security & Data Protection

Information security & data protection are key elements of cxomni platform

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Current Topics & News about Customer Journey Management