cxomni Blog
Here you will find everything you need to know about Customer Journey Management, Customer Experience Management (CXM) and Sentiment Analysis.
Customer Journey Management (2): The strategic visionJourney Management: From implementation to realization Why has the topic of Customer Journey Management risen to the top...- Customer Journey Management (1): Definition and benefits in a nutshellWhy has Customer Journey Management become so important for a lot of companies? Do Journey Management platforms really...
- Expert Webcast: Free the Journey Map from the digital filing cabinet!Best practices for the sustainable use of customer journey maps Webcast Journey Mapping & Journey Management This webcast shows:...
- Sharing and caring: Improved CX with Journey OrchestrationRead how cxomni can help you automate your journey orchestration and make internal processes more efficient.
- cxomni featuring Forrester: Expert Webcast on Journey Management FrameworksWolfgang Weber, CEO and founder of cxomni, and Joana de Quintanilha, Vice President and Principal Analyst at Forrester,...
- Journey Orchestration – Turning insights into stakeholder actionsIn this webcast, you will learn how to aggregate, analyze and orchestrate insights along the customer journey to...In Event
- Journey Management Frameworks are on the rise!Read in our latest playbook why journey management frameworks are on the rise and how you can use...
- Playbook: Introduction of a holistic Journey Management FrameworkHow to manage complex CX projects! With this Journey Management Playbook, you'll lay the foundation for a framework,...
- Webcast: CX Trend 2023 – Journey Frameworks as a standardIn this webcast you get to know why a CX/UX framework should form the basis of holistic customer...In Event
- Forrester names cxomni as a leader in Customer Journey Mapping PlatformsAs a German startup, cxomni made it into the leader category this time with its customer journey management...
- Expert Interview: UX or CX – The Customer Journey mattersThe cxomni Academy in conversation with Hannes Robier, CEO of the UX design agency youspi. We talk about...
- Case Study LV 1871: Database-related Customer Journey MappingRead how Munich-based life insurance LV 1871 integrates customer experience into its corporate strategy and optimizes CX management...
- Customer Journey Management: How new touchpoints gain relevanceThe trend toward online shopping has continued steadily among consumers since 2020. Studies show: Corona-related lockdowns in particular...
- Whitepaper: Successfully implementing CX ManagementThis whitepaper provides you with over 20 pages of practical tips on how to overcome silo boundaries within...In Download
- Customer Journey Mapping GuideIn this guideline you will find everything you need to get started with the Customer Journey Mapping methodology....
- NPS, CSAT & Co: Sustainable measurement of CX resultsWhat does CX have to do with data management? Quite simply, KPIs such as CSAT or NPS and...
- From Journey Mapping to CX ManagementWhat about your customer experience? Are you still visualizing or already managing? The journey map is undoubtedly one...
- Hype vs. reality: What is a Customer Data Platform?What is a CDP? Does the current hype around customer data platforms match reality? Let's take a closer...
