Success Story: Generali Switzerland

We want to shape, not just manage!

Success Story: Generali

Digitalization means new challenges for Generali Switzerland. Customers expect not just insurance coverage but also tailored solutions for their individual needs—similar to what they are accustomed to in other industries. Therefore, Generali must regularly adapt its processes, products, and services. Only by doing so can the insurance company remain competitive and meet the changing needs of its customers.

In this success story, you will learn why the insurance company chose Customer Journey Management with cxomni. Discover, among other things:

  • Why does Customer Journey Management require the right software?
  • How long is the transition from journey mapping to journey management?
  • How did the onboarding process and the development of the management framework go?
  • What initial successes has Generali achieved?

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Overview

Customer Journey Mapping

Collaborate across teams to create customer journeys

Customer Journey Management

Merge your journey maps with a framework designed for your company

Customer Journey Analytics

Connect data sources with your customer journeys and touchpoints

Customer Journey Orchestration

Distribute relevant insights and trigger actions – continuously and automatically

Whitepaper

How AI is changing Journey Management

Overview

cxomni Journey Mapping Framework

Your toolbox for a standardized CX/UX taxonomy

cxomni Journey Analytics

Connect all data sources at Touchpoints and Customer Journeys

cxomni Actions Manager

Orchestrate insights on requirements and recommendations for action

Playbook

Introduction of a holistic Journey Management Framework

Overview

cxomni Blog

Everything you need to know about Customer Journey Management and Customer Experience

CX Expert Webinars & Events

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Best Practice Downloads

Informative guides, whitepapers and case studies to download

CX Expert Webcast

Achieving Excellence through Journey Management

Overview

Why cxomni?

cxomni was founded as a start-up in Munich and is a thought leader for Customer Journey Management

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Information Security & Data Protection

Information security & data protection are key elements of cxomni platform

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