Upcoming events
Here you will find an overview of our upcoming events, webcasts and webinars.
Live webinar: the next era of CX – 10 years of innovationThe next era of CX – what works, what doesn’t & what’s next Discover the biggest CX learnings, mistakes, and strategies from Forrester Wave leader cxomni – our learnings from 10 years...- Webcast: Service ExcellenceWebcast: Brilliant Services - Achieving Excellence Through Journey Management https://www.youtube.com/watch?v=H0ILkXkST18Many Customer Experience (CX) teams believe that only measurable elements can be effectively managed. Therefore, metrics like Net Promoter Score (NPS) and Customer...
- CX Expert Webcast: Major trends for Journey Managers in 2024In this webcast, Wolfgang Weber, Head of Product and Innovation at cxomni, provides an outlook on the developments that will shape Customer Journey Management in 2024 and what CX and journey managers...
- AI in Customer Journey ManagementIn this webcast, you will learn how AI will change customer journey management and which use cases are already possible today.
- Expert Webcast: Free the Journey Map from the digital filing cabinet!Best practices for the sustainable use of customer journey maps Webcast Journey Mapping & Journey Management This webcast shows: Journey Mapping must be part of today's business management process: be it for the...
- cxomni featuring Forrester: Expert Webcast on Journey Management FrameworksWolfgang Weber, CEO and founder of cxomni, and Joana de Quintanilha, Vice President and Principal Analyst at Forrester, discuss the latest trends and developments in the areas of Journey Management and present...
- Journey Orchestration – Turning insights into stakeholder actionsIn this webcast, you will learn how to aggregate, analyze and orchestrate insights along the customer journey to stakeholders in your organization.
- Webcast: CX Trend 2023 – Journey Frameworks as a standardIn this webcast you get to know why a CX/UX framework should form the basis of holistic customer journey management and what to consider during development and implementation.
