CX Expert Webcast: Major trends for Journey Managers in 2024 Matthias Baldauf 19. December 2023

CX Expert Webcast: Major trends for Journey Managers in 2024

Best practices and trends for successful Customer Journey Management

More customer focus, omnichannel strategies or the increasing digitalization: there are many reasons why Customer Journey Management is on the rise in many companies and across a wide range of industries.

In this webcast, Wolfgang Weber, Head of Product and Innovation at cxomni, will provide an outlook on what developments will shape Customer Journey Management in 2024 and what CX and journey managers should be aware of.

The webcast will focus on background information and best practices for these trends:

  • Consolidating all journey documents into journey management frameworks
  • Actionable insights finding their way into core processes
  • Artificial Intelligence (AI) and Virtual Assistants
  • Journey management systems as a single point of truth for pain points, opportunities and solutions
  • Real-time analytics and journey orchestration
About the speaker
Wolfgang Weber cxomni

Wolfgang Weber is one of the founders of cxomni and is responsible for product and innovation. Previously, Wolfgang worked for ten years as a management consultant in the field of customer excellence. He is one of the most prominent experts for customer-oriented management and customer experience management – his credo: “Customer enthusiasm can be managed”.


Customer Journey Mapping

Collaborate across teams to create customer journeys

Customer Journey Management

Merge your journey maps with a framework designed for your company

Customer Journey Analytics

Connect data sources with your customer journeys and touchpoints

Customer Journey Orchestration

Distribute relevant insights and trigger actions – continuously and automatically


How AI is changing Journey Management


cxomni Journey Mapping Framework

Your toolbox for a standardized CX/UX taxonomy

cxomni Journey Analytics

Connect all data sources at Touchpoints and Customer Journeys

cxomni Actions Manager

Orchestrate insights on requirements and recommendations for action


Introduction of a holistic Journey Management Framework


cxomni Blog

Everything you need to know about Customer Journey Management and Customer Experience

CX Expert Webinare & Events

Learn more about our upcoming events, webcasts and webinars

Best Practice Downloads

Informative guides, whitepapers and case studies to download

CX Expert Webcast

Major trends for Journey Managers in 2024


Why cxomni?

cxomni was founded as a start-up in Munich and is a thought leader for Customer Journey Management

Jobs & Career

Become part of a dynamic start-up

Information Security & Data Protection

Information security & data protection are key elements of cxomni platform

Subscribe to our Newsletter

Current Topics & News about Customer Journey Management