Best Practices Downloads
Benefit from our know-how of leading CX experts.
Here you find downloads (e.g. video casts, whitepapers or expert interviews) on the topics of Customer Journey Management, Journey Analytics and AI-based Sentiment Analysis. The focus is on best practices that will support your CX/UX projects and create outstanding customer experiences.
- Playbook: Introduction of a holistic Journey Management FrameworkHow to manage complex CX projects! With this Journey Management Playbook, you'll lay the foundation for a framework, implement the right governance tools, and ensure effective use of insights from...
- Forrester names cxomni as a leader in Customer Journey Mapping PlatformsAs a German startup, cxomni made it into the leader category this time with its customer journey management solution. The software received the highest possible score in 11 criteria.
- Expert Interview: UX or CX – The Customer Journey mattersThe cxomni Academy in conversation with Hannes Robier, CEO of the UX design agency youspi. We talk about the best way to create the perfect customer experience and why a...
- Case Study LV 1871: Database-related Customer Journey MappingRead how Munich-based life insurance LV 1871 integrates customer experience into its corporate strategy and optimizes CX management with customer journey mapping software.
- Customer Journey Mapping TemplateYou want to create a customer journey map offline? Use our Customer Journey Mapping PDF template and document your workshop with all results quickly and clearly.
- Customer Journey Mapping GuideIn this guideline you will find everything you need to get started with the Customer Journey Mapping methodology. Download your free copy now!