Practice Guide

No Service Excellence without Customer Journey Management

Guide: Service Excellence

What can CX learn from mechanical engineering? Join us on a trip from Customer Journey Mapping to Journey Management, and take a look at the bigger picture: Find out how other industries, such as mechanical engineering, have managed to establish tools and standards for excellent service design, and what CX teams can learn from them.

In this practice guide, you will learn, among other things:

  • How has journey mapping evolved into journey management?
  • How can CX KPIs be measured sustainably?
  • Which concepts and standards from mechanical engineering can be applied to CX management?

Additionally, benefit from our list of 8 key guidelines for achieving successful Service Excellence.

Download your free copy now!

Overview

Customer Journey Mapping

Collaborate across teams to create customer journeys

Customer Journey Management

Merge your journey maps with a framework designed for your company

Customer Journey Analytics

Connect data sources with your customer journeys and touchpoints

Customer Journey Orchestration

Distribute relevant insights and trigger actions – continuously and automatically

Whitepaper

How AI is changing Journey Management

Overview

cxomni Journey Mapping Framework

Your toolbox for a standardized CX/UX taxonomy

cxomni Journey Analytics

Connect all data sources at Touchpoints and Customer Journeys

cxomni Actions Manager

Orchestrate insights on requirements and recommendations for action

Playbook

Introduction of a holistic Journey Management Framework

Overview

cxomni Blog

Everything you need to know about Customer Journey Management and Customer Experience

CX Expert Webinars & Events

Learn more about our upcoming events, webcasts and webinars

Best Practice Downloads

Informative guides, whitepapers and case studies to download

CX Expert Webcast

Achieving Excellence through Journey Management

Overview

Why cxomni?

cxomni was founded as a start-up in Munich and is a thought leader for Customer Journey Management

Jobs & Career

Become part of a dynamic start-up

Information Security & Data Protection

Information security & data protection are key elements of cxomni platform

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