How to manage complex CX projects!
With this Journey Management Playbook, you’ll lay the foundation for a framework, implement the right governance tools, and ensure effective use of insights from your organization’s journeys.
An active Journey Management Framework fosters customer-centric collaboration by connecting frontline departments and their individual initiatives into one big picture. Complex customer processes and transactions in the company are brought to a uniform company-wide standard, so that all those involved in journey mapping “speak the same language” both professionally and organizationally.
This Journey Management Playbook contains e.g.:
- Taxonomies: Organizing information layers intelligently
- Terminologies: One language for all stakeholders
- Checklists/templates for systematic project planning
Download your free copy now!