Whitepaper: Successfully implementing CX Management Matthias Baldauf 21. April 2022

Whitepaper: Successfully implementing CX Management

Best practices for overcoming silo boundaries and accomplishing a sustainable implementation

This whitepaper provides you with over 20 pages of practical tips on how to overcome silo boundaries within your organization and implement Customer Experience Management sustainably.

Because it’s time for sustainable Customer Experience Management: Many managers and IT executives find themselves in the dilemma of lacking silo-breaking, holistic approaches.

We report from the field on the ten most common mistakes in customer experience management and give you tips on how to avoid them.

  • On the way to a CX culture, it is particularly important to address all stakeholders and evaluate the CX maturity level of your organization.
  • Building on this, you can successively embark on the path to CX Management with a consistent customer view.
  • The best way to achieve this goal is with an integrated real-time customer analytics system. Because you should already create a data basis for AI-based insights today.

Interested? Download our whitepaper now for free.

Download your free copy now!


Customer Journey Mapping

Collaborate across teams to create customer journeys

Customer Journey Management

Merge your journey maps with a framework designed for your company

Customer Journey Analytics

Connect data sources with your customer journeys and touchpoints

Customer Journey Orchestration

Distribute relevant insights and trigger actions – continuously and automatically


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cxomni Journey Mapping Framework

Your toolbox for a standardized CX/UX taxonomy

cxomni Journey Analytics

Connect all data sources at Touchpoints and Customer Journeys

cxomni Actions Manager

Orchestrate insights on requirements and recommendations for action


Introduction of a holistic Journey Management Framework


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