- 13. December 2022 Webcast: CX Trend 2023 – Journey Frameworks as a standardIn this webcast you get to know why a CX/UX framework should form the basis...
- 21. June 2022 Expert Interview: UX or CX – The Customer Journey mattersThe cxomni Academy in conversation with Hannes Robier, CEO of the UX design agency youspi....
- 18. May 2022 Case Study LV 1871: Database-related Customer Journey MappingRead how Munich-based life insurance LV 1871 integrates customer experience into its corporate strategy and...
- 28. April 2022 Customer Journey Management: How new touchpoints gain relevanceThe trend toward online shopping has continued steadily among consumers since 2020. Studies show: Corona-related...
- 21. February 2022 Customer Journey Mapping GuideIn this guideline you will find everything you need to get started with the Customer...
- 22. October 2021 NPS, CSAT & Co: Sustainable measurement of CX resultsWhat does CX have to do with data management? Quite simply, KPIs such as CSAT...
- 6. October 2021 From Journey Mapping to CX ManagementWhat about your customer experience? Are you still visualizing or already managing? The journey map...
- 16. April 2021 Hype vs. reality: What is a Customer Data Platform?What is a CDP? Does the current hype around customer data platforms match reality? Let's...
