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  • business people sitting around a table and working on cx frameworks Event
    13. December 202227. January 2023 Webcast: CX Trend 2023 – Journey Frameworks as a standard
    In this webcast you get to know why a CX/UX framework should form the basis...
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    By  Matthias Baldauf
  • ux design Customer Journey Mapping
    21. June 202221. December 2022 Expert Interview: UX or CX – The Customer Journey matters
    The cxomni Academy in conversation with Hannes Robier, CEO of the UX design agency youspi....
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    By  Matthias Baldauf
  • chess strategy Customer Journey Management
    18. May 202221. December 2022 Case Study LV 1871: Database-related Customer Journey Mapping
    Read how Munich-based life insurance LV 1871 integrates customer experience into its corporate strategy and...
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    By  Matthias Baldauf
  • customer journey mapping Customer Journey Analytics
    28. April 202221. December 2022 Customer Journey Management: How new touchpoints gain relevance
    The trend toward online shopping has continued steadily among consumers since 2020. Studies show: Corona-related...
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    By  Matthias Baldauf
  • guideline customer journey mapping Customer Journey Management
    21. February 202210. January 2023 Customer Journey Mapping Guide
    In this guideline you will find everything you need to get started with the Customer...
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    By  Matthias Baldauf
  • data curves Customer Journey Analytics
    22. October 202111. November 2022 NPS, CSAT & Co: Sustainable measurement of CX results
    What does CX have to do with data management? Quite simply, KPIs such as CSAT...
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    By  Matthias Baldauf
  • employess sitting in front of a laptop Customer Journey Analytics
    6. October 20215. December 2022 From Journey Mapping to CX Management
    What about your customer experience? Are you still visualizing or already managing? The journey map...
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    By  Matthias Baldauf
  • customer data Customer Journey Analytics
    16. April 20215. December 2022 Hype vs. reality: What is a Customer Data Platform?
    What is a CDP? Does the current hype around customer data platforms match reality? Let's...
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    By  Matthias Baldauf

Recent Posts

  • Webcast: CX Trend 2023 – Journey Frameworks as a standard
  • Forrester names cxomni as a leader in Customer Journey Mapping Platforms
  • Expert Interview: UX or CX – The Customer Journey matters
  • Case Study LV 1871: Database-related Customer Journey Mapping
  • Customer Journey Management: How new touchpoints gain relevance

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