Guide

Unlock the Full Potential of Customer Journey Mapping

Customer Journey Mapping Guide
Ready to understand your customers’ journeys in-depth and elevate their experiences like never before? With our Ultimate CJM Guide, you’re equipped with everything you need to master each step of Customer Journey Mapping.

Discover how to craft personas, analyze key touchpoints, and identify those critical micro-moments. Packed with actionable insights, our guide empowers you to create outstanding customer experiences and foster lasting connections.

Here’s what you’ll find in our CJM Guide:

  • A powerful introduction to Customer Experience Management (CEM) and its competitive advantages.
  • Step-by-step strategies for designing structured, seamless customer journeys.
  • Pro tips for running journey mapping workshops and capturing results effectively.
  • Practical tools and resources to implement a complete journey management approach.
Get your copy today and start transforming your customer strategy!

Download your free copy now!

Overview

Customer Journey Mapping

Collaborate across teams to create customer journeys

Customer Journey Management

Merge your journey maps with a framework designed for your company

Customer Journey Analytics

Connect data sources with your customer journeys and touchpoints

Customer Journey Orchestration

Distribute relevant insights and trigger actions – continuously and automatically

Success Story

Generali Switzerland's Customer Journey Management

Overview

cxomni Journey Mapping Tool

A Customer Journey Mapping tool for best in class experiences.

cxomni Journey Mapping Framework

Your toolbox for a standardized CX/UX taxonomy

cxomni Journey Analytics

Connect all data sources at Touchpoints and Customer Journeys

cxomni Actions Manager

Orchestrate insights on requirements and recommendations for action

Playbook

Introduction of a holistic Journey Management Framework

Overview

cxomni Blog

Everything you need to know about Customer Journey Management and Customer Experience

CX Expert Webinars & Events

Learn more about our upcoming events, webcasts and webinars

Best Practice Downloads

Informative guides, whitepapers and case studies to download

CX Expert Webcast

Achieving Excellence through Journey Management

Overview

Why cxomni?

cxomni was founded as a start-up in Munich and is a thought leader for Customer Journey Management

Jobs & Career

Become part of a dynamic start-up

Information Security & Data Protection

Information security & data protection are key elements of cxomni platform

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Current Topics & News about Customer Journey Management