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7. April 2025 Overcoming silo thinking with Customer Journey ManagementIn many companies, communication problems and inefficient processes arise when customer journey maps are only...
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6. February 2025 “Missing VoC context? It’s all about the journey, dude!”Robert Horndasch on how journey management transforms the way we analyze, act on, and benefit...
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30. January 2025 cxomni strengthens management team with new Managing Director Johannes WichtJohannes Wicht has been appointed as 𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿, joining CEO Robert Horndasch in leading the...
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28. January 2025 Unleashing the Journey Map: break free from digital storage!This article shows you how to “liberate” the journey map and use it as a...
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14. January 2025 How companies can increase customer orientation through customer journeys!In this article, we explore the elements a successful customer-centric strategy and highlight the internal...
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31. October 2024 Navigating the Future of Customer Journey Management: Insights from CX Workbench 2024Here’s a comprehensive look at the key takeaways and strategies discussed during CX Workbencj 2024...
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21. June 2024 From Customer Experience to Change Experience with Journey ManagementIn this article, Human Business Architect Katja Busch explains how companies can use Customer Journey...
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21. May 2024 Customer Journey Management at Generali SwitzerlandRead why Generali Switzerland relies on Customer Journey Management to inspire customers in the long...
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12. January 2024 5 Practical Tips for the Successful Implementation of a Journey Management FrameworkImplementing Journey Management software is a holistic IT project that should be well planned. We...
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19. December 2023 CX Expert Webcast: Major trends for Journey Managers in 2024In this webcast, Wolfgang Weber, Head of Product and Innovation at cxomni, provides an outlook...
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