-
3. November 2023 White Paper: AI meets Journey ManagementHow AI is changing Journey Management! In today's connected and data-rich business landscape, the strategic...
-
15. March 2023 Playbook: Introduction of a holistic Journey Management FrameworkHow to manage complex CX projects! With this Journey Management Playbook, you'll lay the foundation...
-
21. June 2022 Expert Interview: UX or CX – The Customer Journey mattersThe cxomni Academy in conversation with Hannes Robier, CEO of the UX design agency youspi....
-
18. May 2022 Case Study LV 1871: Database-related Customer Journey MappingRead how Munich-based life insurance LV 1871 integrates customer experience into its corporate strategy and...
-
21. April 2022 Whitepaper: Successfully implementing CX ManagementThis whitepaper provides you with over 20 pages of practical tips on how to overcome...
-
21. February 2022 Customer Journey Mapping GuideIn this guideline you will find everything you need to get started with the Customer...