Customer Journey Analytics Archives - cxomni

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Days

Hours

Minutes

Solutions

Overview

Customer Journey Mapping
Collaborate across teams to create customer journeys
Customer Journey Management
Merge your journey maps with a framework designed for your company
Customer Journey Analytics
Connect data sources with your customer journeys and touchpoints
Customer Journey Orchestration
Distribute relevant insights and trigger actions – continuously and automatically

Success Story

Generali Switzerland's Customer Journey Management

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Product

Overview

cxomni Journey Mapping Tool
A Customer Journey Mapping tool for best in class experiences.
cxomni Journey Mapping Framework
Your toolbox for a standardized CX/UX taxonomy
cxomni Journey Analytics
Connect all data sources at Touchpoints and Customer Journeys
cxomni Actions Manager
Orchestrate insights on requirements and recommendations for action
cxomni Journey AI
Transform unstructured data into powerful insights

Playbook

Introduction of a holistic Journey Management Framework

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Resources

Overview

cxomni Blog
Everything you need to know about Customer Journey Management and Customer Experience
CX Expert Webinars & Events
Learn more about our upcoming events, webcasts and webinars
Best Practice Downloads
Informative guides, whitepapers and case studies to download

Practice Guide

Journey AI: the smart solution to data chaos

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Company

Overview

Why cxomni?
cxomni was founded as a start-up in Munich and is a thought leader for Customer Journey Management
Jobs & Career
Become part of a dynamic start-up
Information Security & Data Protection
Information security & data protection are key elements of cxomni platform

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Current Topics & News about Customer Journey Management

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Blogposts

12. January 202420. September 2024 5 Practical Tips for the Successful Implementation of a Journey Management Framework
Implementing Journey Management software is a holistic IT project that should be well planned. We...

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By Matthias Baldauf
Customer Journey Analytics

19. December 202330. January 2025 CX Expert Webcast: Major trends for Journey Managers in 2024
In this webcast, Wolfgang Weber, Head of Product and Innovation at cxomni, provides an outlook...

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By Matthias Baldauf
Customer Journey Analytics

10. May 20232. August 2024 cxomni featuring Forrester: Expert Webcast on Journey Management Frameworks
Wolfgang Weber, CEO and founder of cxomni, and Joana de Quintanilha, Vice President and Principal...

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By Matthias Baldauf
Customer Journey Analytics

15. March 202329. January 2025 Playbook: Introduction of a holistic Journey Management Framework
Journey Management Playbook Download Introduction of a holistic Journey Management Framework Practical tips on Taxonomy...

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By Matthias Baldauf
Blogposts

16. April 202117. May 2024 Hype vs. reality: What is a Customer Data Platform?
What is a CDP? Does the current hype around customer data platforms match reality? Let's...

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By Matthias Baldauf

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cxomni GmbH
Konrad-Zuse-Platz 8
81829 München

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