cxomni Blog
Here you will find everything you need to know about Customer Journey Management, Customer Experience Management (CXM) and Sentiment Analysis.
Navigating the Future of Customer Journey Management: Insights from CX Workbench 2024Here’s a comprehensive look at the key takeaways and strategies discussed during CX Workbencj 2024 that help businesses...In Blogposts- Definition & Best Practices: From Customer Journey Mapping to Journey ManagementLearn more about the basics and definition of customer journey mapping and benefit from our best practices.In Blogposts
- From Customer Experience to Change Experience with Journey ManagementIn this article, Human Business Architect Katja Busch explains how companies can use Customer Journey Management to initiate...In Blogposts
- Customer Journey Management at Generali SwitzerlandRead why Generali Switzerland relies on Customer Journey Management to inspire customers in the long term.In Blogposts
- 5 Practical Tips for the Successful Implementation of a Journey Management FrameworkImplementing Journey Management software is a holistic IT project that should be well planned. We have compiled five...In Blogposts
- CX Expert Webcast: Major trends for Journey Managers in 2024In this webcast, Wolfgang Weber, Head of Product and Innovation at cxomni, provides an outlook on the developments...
- Customer Journey Management: Key to Successful Churn PreventionThe markets for insurance and banking services, energy, telecommunications and entertainment streaming services are lacking high customer churns....In Blogposts
- 6 Tips for Using Journey Management Frameworks in UXWe show 6 tips that UX teams can use to ensure that their user journeys are not only...In Blogposts
- Customer Journey Management: These Data Sources MatterLearn what data sources matter in Journey Management and how to integrate them properly.In Blogposts
- Customer Journey Management: The strategic visionJourney Management: From implementation to realization Why is Customer Journey Management on top of many companies' agendas? Do...In Blogposts
- Customer Journey Management (1): Definition and benefits in a nutshellWhy has Customer Journey Management become so important for a lot of companies? Do Journey Management platforms really...In Blogposts
- Expert Webcast: Free the Journey Map from the digital filing cabinet!Best practices for the sustainable use of customer journey maps Webcast Journey Mapping & Journey Management This webcast shows:...
- Sharing and caring: Improved CX with Journey OrchestrationRead how cxomni can help you automate your journey orchestration and make internal processes more efficient.In Blogposts
- cxomni featuring Forrester: Expert Webcast on Journey Management FrameworksWolfgang Weber, CEO and founder of cxomni, and Joana de Quintanilha, Vice President and Principal Analyst at Forrester,...
- Journey Management Frameworks are on the rise!Read in our latest playbook why journey management frameworks are on the rise and how you can use...In Blogposts
- Playbook: Introduction of a holistic Journey Management FrameworkJourney Management Playbook Download Introduction of a holistic Journey Management Framework Practical tips on Taxonomy and Structuring With...
- Forrester names cxomni as a leader in Customer Journey Mapping PlatformsAs a German startup, cxomni made it into the leader category this time with its customer journey management...In Blogposts
- Expert Interview: UX or CX – The Customer Journey mattersThe cxomni Academy in conversation with Hannes Robier, CEO of the UX design agency youspi. We talk about...
- Case Study LV 1871: Database-related Customer Journey MappingRead how Munich-based life insurance LV 1871 integrates customer experience into its corporate strategy and optimizes CX management...
- Customer Journey Management: How new touchpoints gain relevanceThe trend toward online shopping has continued steadily among consumers since 2020. Studies show: Corona-related lockdowns in particular...In Blogposts
