cxomni Blog
Here you will find everything you need to know about Customer Journey Management, Customer Experience Management (CXM) and Sentiment Analysis.
The 6 most common mistakes in Customer Journey Mapping – and how to avoid themCustomer Journey Maps are now a standard tool for many companies. According to Gartner, nearly a third of...In Blogposts- CX without impact is dead: 10 years of Journey ManagementFeaturing:Christian (Host, cxomni)Thomas (Chief Sales Officer, cxomni)Johannes (Managing Director, cxomni)At cxomni, we’ve spent the last ten years on...In Blogposts
- Free maturity assessment: How to improve your customer experienceNo matter the industry - in my daily conversations with enterprise clients I can see that each team...In Blogposts
- Overcoming silo thinking with Customer Journey ManagementIn many companies, communication problems and inefficient processes arise when customer journey maps are only considered within individual...In Blogposts
- “Missing VoC context? It’s all about the journey, dude!”Robert Horndasch on how journey management transforms the way we analyze, act on, and benefit from customer insights.In Blogposts
- cxomni strengthens management team with new Managing Director Johannes WichtJohannes Wicht has been appointed as 𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿, joining CEO Robert Horndasch in leading the company.In Blogposts
- Unleashing the Journey Map: break free from digital storage!This article shows you how to “liberate” the journey map and use it as a driver of real,...In Blogposts
- How companies can increase customer orientation through customer journeys!In this article, we explore the elements a successful customer-centric strategy and highlight the internal challenges you should...In Blogposts
- Data boost for decision-makers: tracking key metrics with Journey AIJourney AI empowers decision-makers by tracking key metrics, delivering real-time insights, and optimizing brand performance.In Blogposts
- How AI-powered A/B testing unlocks smarter campaign decisionsFind out, how Journey AI can stramline your A/B testing while generating valuable insights for optimizing campaign performance.In Blogposts
- How to assess the true ROI of branding strategies with Journey AIJourney AI transforms unstructured data into clear ROI insights, enabling smarter decisions and optimized branding strategies.In Blogposts
- Navigating the Future of Customer Journey Management: Insights from CX Workbench 2024Here’s a comprehensive look at the key takeaways and strategies discussed during CX Workbencj 2024 that help businesses...In Blogposts
- From sketch to strategy: take command of your customer experienceLearn more about the basics and definition of customer journey mapping and benefit from our best practices.In Blogposts
- From Customer Experience to Change Experience with Journey ManagementIn this article, Human Business Architect Katja Busch explains how companies can use Customer Journey Management to initiate...In Blogposts
- Customer Journey Management at Generali SwitzerlandRead why Generali Switzerland relies on Customer Journey Management to inspire customers in the long term.In Blogposts
- 5 Practical Tips for the Successful Implementation of a Journey Management FrameworkImplementing Journey Management software is a holistic IT project that should be well planned. We have compiled five...In Blogposts
- CX Expert Webcast: Major trends for Journey Managers in 2024In this webcast, Wolfgang Weber, Head of Product and Innovation at cxomni, provides an outlook on the developments...
- Customer Journey Management: Key to Successful Churn PreventionThe markets for insurance and banking services, energy, telecommunications and entertainment streaming services are lacking high customer churns....In Blogposts
- 6 Tips for Using Journey Management Frameworks in UXWe show 6 tips that UX teams can use to ensure that their user journeys are not only...In Blogposts
- Customer Journey Management: These Data Sources MatterLearn what data sources matter in Journey Management and how to integrate them properly.In Blogposts
