Managing Personas, Touch Points, Customer Journeys with cx/omni CEM cloud – Your customers’ perspective!

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The cx/omni Customer Experience Management Solution covers all on-line and off-line customer touchpoints, scores them from a customer perspective and visualizes gained insights as Customer Journey Maps, Service Blueprints or Swimlane Maps. As an option customer data streams or qualified feedback data can be displayed at relevant touchpoints or can be collated within an all-in-one CX Dashboard. In this Webinar we present an overview introduction to Managing Personas, Touch Points, Customer Journeys with cx/omni CEM cloud.

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