Expert interview: UX or CX – The customer journey matters
It’s all about the user Interview partner of the cxomni Academy is Hannes Robier, CEO of UX design agency youspi and Chairman of the World Usability Congress. He talks about sustainable [...]
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Success Story: CX management with customer journey mapping software
Customer experience: Competitive advantage in the insurance market This success story describes valuable best practices for sustainable CX management with customer journey mapping software in the [...]
Customer Journey Mapping Template PDF Vorlage
Would you like to create a Customer Journey Map offline first? Use our structured Customer Journey Mapping Template PDF Templates! Document your workshop quickly and clearly. Register now and [...]
Guideline Customer Journey Mapping – from the background to the holistic CX measurement system
This Guideline for Customer Journey Mapping, developed from practical experience, makes it easier for you to get started with this methodology. Content 1. CUSTOMER EXPERIENCE MANAGEMENT (CEM) [...]