YOUR FIRST STEP TOWARDS CUSTOMER JOURNEY OPTIMIZATION: THE METHODICAL WORKSHOP TOOLKIT
(INCLUDING CUSTOMER JOURNEY MAPPING GUIDELINE)
You intend to initionally develop Touchpoints and Customer Experiences at Whiteboards and Flipcharts in the context of workshops?
This Workshop Toolkit is your first choice instrument! Derived from practice ̶ for practice!
plus 19% VAT; plus Shipping & Handling
The field-tested and approved Workshop Toolkit consits of the following materials:
- Guideline “Customer Journey Mapping” (for PDF Download)
- 2 Customer Journey Mapping posters (2 displays per Kit: Display 1: Customer Journey Map, Display 2: Swimlane Map) (40×55 inch = 100×140 cm format)
- 100 Sticky Notes “Touchpoints”
- 100 Sticky Notes blank (Channels, Insights, Actions, etc.)
- 14 Theme Cards
- 30 Arrow Cards “Customer Activities”
- 2 Sticker Sheets (Smileys green, yellow, red, Pain Point, Emotional Differentiation)
- 25 pins and identification tape “Emotional Journey”
*) For ordering your Customer Journey Workshop Toolkit(s) you will be forwarded to our partner stattys.