Best Practice Downloads
Benefit from our know-how of leading CX experts.
Here you find downloads (e.g. video casts, whitepapers or expert interviews) on the topics of Customer Journey Management, Journey Analytics and AI-based Sentiment Analysis. The focus is on best practices that will support your CX/UX projects and create outstanding customer experiences.
Practice Guide: No Service Excellence without Journey ManagementThis practice guide provides insights and best practices on how companies can improve their service excellence with journey...- Success Story: Generali SwitzerlandFind out how insurance Generali Switzerland implemented customer journey management for improving customer experiences.
- Success Story: The Customer Journey Management at UniteDownload this success story to learn why e-procurement specialist Unite relies on and benefits from Customer Journey Management...
- White Paper: AI meets Journey ManagementWhitepaper Download How AI is changing Journey Management! In today's connected and data-rich business landscape, the strategic integration...
- Playbook: Introduction of a holistic Journey Management FrameworkJourney Management Playbook Download Introduction of a holistic Journey Management Framework Practical tips on Taxonomy and Structuring With...
- Expert Interview: UX or CX – The Customer Journey mattersThe cxomni Academy in conversation with Hannes Robier, CEO of the UX design agency youspi. We talk about...
- Case Study LV 1871: Database-related Customer Journey MappingRead how Munich-based life insurance LV 1871 integrates customer experience into its corporate strategy and optimizes CX management...
- Whitepaper: Successfully implementing CX ManagementThis whitepaper provides you with over 20 pages of practical tips on how to overcome silo boundaries within...
- Customer Journey Mapping GuideIn this guideline you will find everything you need to get started with the Customer Journey Mapping methodology....
