JOBS AND CAREER OPPORTUINITIES

We are cxomni, a startup founded in 2015. We develop and sell a leading SaaS solution for professional Customer Experience Management (CXM) and Customer Journey Management. cxomni is used by large companies in Europe and North America and is constantly being enhanced in the interests of our users. Our home base is in Munich, but we practice a hybrid work structure in which we successfully combine work from the home office with occasional working sessions in presence.

To strengthen our Customer Success Team we are looking for you as a proactive and enthusiastic Project Manager Software Rollout (f/m/d).

You will support our mostly English-speaking customers in the implementation and rollout of the cxomni. With your willingness to strengthen and share your subject matter expertise in Customer Experience Management as well as your deep knowledge of our application, you manage to understand and conceptually address the needs of our users. During the project you will build a close customer relationship and act as a central and reliable contact person for all project issues.

Your Tasks

• You play a key role in customizing & rollout projects of our SaaS solution and ensure the achievement of objectives and as a result the success of the projects assigned to you.
• You keep an eye on deadlines and quality, costs and profitability as well as customer satisfaction at all times – in close cooperation with our customers’ project manager and/or their consultants.
• Within the projects, you also take responsibility for the content by developing suitable application concepts together with the customer. Part of this is also a meaningful derivation or mapping of Corporate Taxonomy and Corporate Terminology
  of our customers’ organization.
• As a customer advocate, you help to convert customer feedback internally into valuable actionable insights. You are a link
  to product management and can put out any fires that arise with our support team.

Your Qualification

• Based on a business or technical degree, or a comparable qualification, you have already gained relevant experience
  in the management of software projects in large organizations.
• You have methodological competence in (agile) project management, e. g. with JIRA, and in teaching training content for software applications.
• You also have a proven track record as a power user in the application of enterprise software – preferably CRM, CXM, BI or Content Management systems – and you are familiar with the phases of software implementation and rollout projects.
• You have first experiences in the documentation of “corporate content”.
• You communicate reliably in English, both verbally and in writing, in a clearly understandable, charming and eloquent manner
• You are reliable in direct interaction and retain diplomatic skills in critical situations.

Benefits

• Start-up Atmosphere: We work in small agile teams, with flat hierarchies, fast decision making, 100% digital
  and in direct collaboration with management.
• Modern work equipment, incidental expenses support for home office & monthly credit for food delivery service.
• Comprehensive on-the-job training and support for personal and professional development.
• An attractive fixed salary.
• Corporate Benefits.
• Entertaining live working sessions, celebrations and team events.

Have we sparked your interest? Then we look forward to receiving your application per email to future-team@cxomni.net.

We are cxomni, a startup founded in 2015. We operate the cxomni CXM cloud, a leading SaaS solution for professional Customer Experience Management (CXM) and Customer Journey Mapping. The cxomni CXM cloud is used by large corporates in Europe and North America and is permanently enhanced for the benefit of our users. Our home is in Munich, but we practice a hybrid work structure in which we successfully combine Germany-wide work from the home office with occasional working sessions in presence.

To strengthen our team we are looking for a proactive and enthusiastic Customer Success Manager (f/m/d).

You will help our English (and if possible German) speaking customers to achieve success with the CXM Cloud and thus build close customer relationships. With your willingness to strengthen and share your expertise in Customer Experience Management as well as your deep knowledge of our application, you will be able to foster the enthusiasm of our users.

Your Tasks

• As a Customer Success Manager, you play a key role in account management.
• You ensure healthy customer relationships and have a feel for the right level of dialog.
• You understand our customers’ desire for progress and find the right balance between customer needs and feasibility.
  To do this, you collaboratively develop technically and professionally appropriate application concepts to make the best
  use of our extensive software suite.
• You ensure that our customers feel well “supported” right from the start, organize the implementation and ensure
  a smooth onboarding process.
• As a customer advocate, you help to convert customer feedback internally into valuable tasks for us, are a link to
  product management and can put out any fires that arise with our support team.
• You (re)activate customers to keep them loyal to the product in the long run and recognize when upselling makes
  sense and share this potential with sales.

Your Qualification

• Based on a business or technical degree, or a comparable qualification, you have already proven to be a successful power user in the application and rollout of enterprise software – preferably CRM, ERP, BI or content management systems.
• You communicate confidently in English (and ideally also in German), both written and spoken, in a clearly
  understandable, charming and eloquent manner, exude confidence and reliability in direct exchanges and
  maintain diplomatic skills in critical situations.
• You have basic knowledge in project management and in conveying training content for software application.

Benefits

• Start-up Atmosphere: We work in small agile teams, with flat hierarchies, fast decision making, 100% digital
  and in direct collaboration with management.
• Modern work equipment, incidental expenses support for home office & monthly credit for food delivery service.
• Comprehensive on-the-job training and support for personal and professional development.
• An attractive fixed salary.
• Corporate Benefits.
• Entertaining live working sessions, celebrations and team events.

Have we sparked your interest? Then we look forward to receiving your application per E-Mail to future-team@cxomni.net.

We are cxomni, a startup founded in 2015. We operate the cxomni CXM cloud, a leading SaaS solution for professional Customer Experience Management (CXM) and Customer Journey Mapping. The cxomni CXM cloud is used by large corporates in Europe and North America and is permanently enhanced for the benefit of our users. Our home is in Munich, but we practice a hybrid work structure in which we successfully combine Germany-wide work from the home office with occasional working sessions in presence.

Are you passionate about modern cloud architectures and patterns? You have already collected initial experience in microservice architectures? Then we are looking for you to strengthen our Java/Golang/Kafka developer team as a Fullstack Developer (f/m/d). With your interest in enterprise software development and the willingness to strengthen your expertise in customer experience management, you will be able to set the tone and bring great customer value to the CXM Cloud.

Your Tasks

• Design and implementation of new functional areas of the CXM Cloud in the frontend, backend and data management,
  as well as further development of existing components.
• Extension of the CXM-Cloud to work with external systems / APIs.
• Development of user interfaces.
• Quality assurance (unit testing) and performance optimization with high standards.

Your Qualification

• A university degree or relevant professional experience in the fields of computer science, information technology or similar.
• Communication skills in English (company language) and ideally German.
• First professional experience in programming enterprise software with high UX expectations.
• Advanced knowledge in development/handling  Java, Go, Kafka, MongoDB, ArangoDB, Kubernetes.
• Connecting and dealing with APIs (RESTful/Docker).
• Proficient with SCRUM artifacts and/or use of Kanban (Jira) and version control systems (Git).
• Willingness and undisturbed spatial possibilities to work in a home office as well as willingness to travel
  to the occasional presence meeting at the company headquarters in Munich.

Benefits

• We work in small agile SCRUM teams, with flat hierarchies, fast decision making, 100% digital
  and in direct collaboration with management.
• Modern work equipment, incidental expenses support for home office & monthly credit for food delivery service.
• Comprehensive on-the-job training and support for personal and professional development.
• An attractive fixed salary.
• Corporate Benefits.
• Entertaining live working sessions, celebrations and team events.

Have we sparked your interest? Then we look forward to receiving your application via email to future-team@cxomni.net

We are cxomni, a startup founded in 2015. We operate the cxomni CXM cloud, a leading SaaS solution for professional Customer Experience Management (CXM) and Customer Journey Mapping. The cxomni CXM cloud is used by large corporates in Europe and North America and is permanently enhanced for the benefit of our users. Our home is in Munich, but we practice a hybrid work structure in which we successfully combine Germany-wide work from the home office with occasional working sessions in presence.

Our stable team of developers is now looking for you as a PHP Fullstack Developer (f/m/d). With your experience in enterprise software development and the willingness to strengthen your expertise in customer experience management, you will be able to set the tone and give the CXM Cloud a great customer benefit.

Your Tasks

• Design and implementation of new functional areas of the CXM Cloud in the frontend, backend and data management, as well as further development of existing components.
• Extension of the CXM-Cloud to work with external systems / APIs.
• Development of user interfaces in HTML, CSS, and PHP.
• Quality assurance (unit testing) and performance optimization with high standards.

Your Qualification

• A university degree or relevant professional experience in the fields of computer science,
  information technology or similar.
• Communication skills in English (company language) and ideally German.
• First professional experience in programming enterprise software with high UX expectations.
• Advanced knowledge in development/handling  Javascript, MySQL, MariaDB, HTML, CSS, PHP, CakePHP.
• Connecting and dealing with APIs (RESTful/Docker).
• Proficient with SCRUM artifacts and/or use of Kanban (Jira) and version control systems (Git).
• Willingness and undisturbed spatial possibilities to work in a home office as well as willingness to travel
  to the occasional presence meeting at the company headquarters in Munich.

Benefits

• We work in small agile SCRUM teams, with flat hierarchies, fast decision making, 100% digital
  and in direct collaboration with management.
• Modern work equipment, incidental expenses support for home office & monthly credit for food delivery service.
• Comprehensive on-the-job training and support for personal and professional development.
• An attractive fixed salary.
• Corporate Benefits.
• Entertaining live working sessions, celebrations and team events.

Have we sparked your interest? Then we look forward to receiving your application via email to future-team@cxomni.net.