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7. December 2023 6 Tips for Using Journey Management Frameworks in UXWe show 6 tips that UX teams can use to ensure that their user journeys...
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26. October 2023 Customer Journey Management: These Data Sources MatterLearn what data sources matter in Journey Management and how to integrate them properly.
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8. September 2023 Customer Journey Management: The strategic visionJourney Management: From implementation to realization Why is Customer Journey Management on top of many...
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18. August 2023 Customer Journey Management (1): Definition and benefits in a nutshellWhy has Customer Journey Management become so important for a lot of companies? Do Journey...
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10. May 2023 Sharing and caring: Improved CX with Journey OrchestrationRead how cxomni can help you automate your journey orchestration and make internal processes more...
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27. March 2023 Journey Management Frameworks are on the rise!Read in our latest playbook why journey management frameworks are on the rise and how...
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28. July 2022 Forrester names cxomni as a leader in Customer Journey Mapping PlatformsAs a German startup, cxomni made it into the leader category this time with its...
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28. April 2022 Customer Journey Management: How new touchpoints gain relevanceThe trend toward online shopping has continued steadily among consumers since 2020. Studies show: Corona-related...
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22. October 2021 NPS, CSAT & Co: Sustainable measurement of CX resultsWhat does CX have to do with data management? Quite simply, KPIs such as CSAT...
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6. October 2021 From Journey Mapping to CX ManagementWhat about your customer experience? Are you still visualizing or already managing? The journey map...
