CX/OMNI

CUSTOMER INTELLIGENCE
ENGINE

F E A T U R E S

1 | DATA PREPARATION

  • Accept and integrate data from many different formats and sources: unstructured, semi-structured, and structured
  • Apply filters to data transformation
  • Create your data pipeline, visualize Customer Journey data and examine this data
  • Sophisticated algorithms help to recognize hidden patterns in your data

2 | DATA ANALYSIS

  • Visually examine data and discover correlations
  • Very high-performance: The dynamic architecture of cx/omni Customer Intelligence Engine can be efficiently scaled to support large data sets and many users
  • Drill-down to the detail

3 | SECURITY AND GOVERNANCE

  • With cx/omni Customer Intelligence Engine you can scale across different business areas and provide your teams with a continuous data flow. At the same time, we enable you to manage your data correctly and ensure that your data is securely locked.

Make Big Data accessible to everyone.
Integrate, analyze and visualize your data to gain new insights.

Bring structure to your Data Lake

Customer Intelligence Engine | Use Cases

Use Case / StakeholderC-LEVEL (CEO/CMO/ COO)BRAND MANAGERMARKET RESEARCH ANALYSTCUSTOMER EXPERIENCE & INSIGHTS MANAGERBI & DATA ANALYTICS MANAGERONLINE MARKETING / E-COMMERCE MANAGERCRM MANAGER(SALES/ SUPPORT) PROCESS MANAGERMANAGER CUSTOMER SUPPORT
Establish KPI-based CX management system
All VoC sources in role-based CX Journey dashboards
Market Research & CX Analytics Data Warehouse
Making Big Data accessible to everyone – integrating, analyzing, visualizing