CUSTOMER INTELLIGENCE
ENGINE

F E A T U R E S

1 | DATA PREPARATION

• Accept and integrate data from many different formats and sources: unstructured, semi-structured, and structured
• Apply filters to data transformation
• Create your data pipeline, visualize Customer Journey data and examine this data
• Sophisticated algorithms help to recognize hidden patterns in your data

2 | DATA ANALYSIS

• Visually examine data and discover correlations
• Very high-performance: The dynamic architecture of cx/omni Customer Intelligence Engine can be efficiently scaled to support large data sets and many users
• Drill-down to the detail

3 | SECURITY AND GOVERNANCE

• With cx/omni Customer Intelligence Engine you can scale across different business areas and provide your teams with a continuous data flow. At the same time, we enable you to manage your data correctly and ensure that your data is securely locked.