Why cxomni?
Our Mission
cxomni, founded in 2015 as a start-up in Munich, leads the market in Customer Journey Management.
The comprehensive SaaS tool suite from cxomni enables users to design, map, and manage customer journeys while developing and optimizing products and services based on CX and UX principles. Customer-centric companies can collaboratively identify relevant customer insights, visualize them within the journey’s context, and orchestrate corresponding needs and requirements with responsible stakeholders.
Integrated AI technologies, such as Journey AI, transform unstructured data like customer feedback into actionable insights. These insights drive seamless experiences that enhance customer satisfaction, engagement, and conversions.
Innovation @ Customer Journey
We have developed the next generation Journey Analytics & Aggregation Platform.
We are the designers of the world's leading Journey Management & Mapping SaaS Suite.
We are thought leaders in Customer Journey Management.
We offer inspiring visualizations of Customer Journeys and Data Insights.
We extract sentiments and topic clusters through AI from unstructured customer feedback.
This Project is supported by the Federal Ministry for Economic Affairs and Climate Action (BMWK) on the basis of a decision by the German Bundestag.
cxomni is a leader among Journey Mapping Platforms.
“The Forrester Wave™: Journey Mapping Platforms, Q2 2022”
Leading brands trust cxomni
We at cxomni
Teams are first for us – our own and those of our customers. Thanks to our mission, culture and commitment, we enjoy working every day on our innovative SaaS solutions that not only inspire us, but also accompany our customers’ success.
cxomni Employee Talk
In this section we would like to introduce you to the people behind cxomni and their tasks. Take a look behind the scenes with our colleagues and find out what it’s like to work at cxomni and what makes up our corporate culture.
Kevin Gledhill will kick things off. Kevin is a senior developer and one of our “developers from the beginning”. In this interview, he takes you into the “engine room” of our software and tells you what a typical day in our development team looks like.
Pia Jakobson is Professional Services Manager and supports customers with the implementation of our software. In Employee Talk, she tells us what excites her about cxomni and how she manages to ensure that our customers also experience a positive CX.
Renáta Palyafári is a senior developer at cxomni and brings along an enormous professional seniority for her young age. In Employee Talk, she tells us what her everyday life at cxomni is like and what boardgames have to do with programming.
Johannes joined cxomni as Head of Customer Success and he and his colleagues support our customers with onboarding and all aspects of our software. Find out, how Johannes and his team take care that our users have a positive customer experience.
New Work is not just a buzzword for us, it is also part of our culture. Our home is Munich, but we practice a hybrid work culture with remote work and team meetings in inspiring locations.
Empowerment and enabling self-actualization are particularly important to us. Our teams therefore have the freedom and flexibility to realize their full personal potential.
cxomni was founded in 2015 as a start-up in Munich and has developed into one of the world’s leading providers of Customer Journey Management SaaS solutions in the enterprise segment.
Together with our customers, we are constantly enhancing our SaaS solutions and are driven by innovative ideas and new insights from Data Science and Artificial Intelligence.
We see diversity not only in the context of gender, religion, age, disability, nationality or cultural differences, and sexual orientation. Experience, education, personality or opinions are equally important to us.
Diversity challenges us and is inspiration for us. Different opinions, perspectives and personalities guide us on the path of our mission to success.
