Practice Guide
What can CX learn from mechanical engineering? Join us on a trip from Customer Journey Mapping to Journey Management, and take a look at the bigger picture: Find out how other industries, such as mechanical engineering, have managed to establish tools and standards for excellent service design, and what CX teams can learn from them.
In this practice guide, you will learn, among other things:
Additionally, benefit from our list of 8 key guidelines for achieving successful Service Excellence.
T H E C O M P A N Y ’ S C X B R A I N
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Overview
Collaborate across teams to create customer journeys
Merge your journey maps with a framework designed for your company
Connect data sources with your customer journeys and touchpoints
Distribute relevant insights and trigger actions – continuously and automatically
Overview
Your toolbox for a standardized CX/UX taxonomy
Connect all data sources at Touchpoints and Customer Journeys
Orchestrate insights on requirements and recommendations for action
Overview
Overview
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