Difficulty Impact Matrix
Prioritize decisions: Cluster Actionable Insights according to your own criteria
With the cx/omni Difficulty Impact Matrix, you bring structure into the multitude of insights gained. Above all, you translate them into fast, prioritized action recommendations (Actionable Insights and Issues Management). After all, even the perfect customer experience must be economical and realistically feasible in your own organization.
Consequently, it is important to set priorities. For example, in terms of costs, effects on the brand, frequency and importance for the customer. And regarding difficulty of implementation. Motto: Quick-wins first.
With the Difficulty Impact Matrix, cx/omni supports you in prioritizing your recommended actions. And last but not least, when creating quick decision proposals for your management.
“We have many pain points and ideas – I need to prioritize them for our management.”