Security / Trust

Software-as-a-Service is a matter of trust. The decision to store corporate data in the cloud is usually taken cautiously and with a certain reluctance.

The strict confidentiality and security of your data is not only our mission, but even more the undisputable basis of our existence as a software service provider.

Software-as-a-Service is nowadays established and widely accepted. This is a result of trust and security. Our safety standards are influenced by the security needs of our major corporation and market leading customers. We are guided by the latest security standards and best practices used by global SaaS players – from honest conviction.

Here we inform you about planned maintenance. System users are additionally notified in time by e-mail.

The cx/omni CEM cloud is operated under the premise that many customers are subject to at least some privacy-related laws in connection with the processing of personal data.

Although non-personal data is primarily managed within the cx/omni CEM cloud, it is our goal to assist our clients in complying with such laws by providing a successively expanding privacy and security program that includes policies, procedures, people and certifications.

We take the following international privacy policies into account:

European Union

• Directive 95/46/EC of the European Parliament and of the Council of October 24, 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (the EU Data Protection Directive)
• Directive 2002/58/EC of the European Parliament and of the Council of July 12 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector (EU Directive on privacy and electronic communications)

USA / Canada

• In preparation.

Asia / Pacific

• In preparation.