Playbook Download
With this Journey Management Playbook, you’ll lay the foundation for a framework, implement the right governance tools, and ensure effective use of insights from your organization’s journeys.
An active Journey Management Framework fosters customer-centric collaboration by connecting frontline departments and their individual initiatives into one big picture. Complex customer processes and transactions in the company are brought to a uniform company-wide standard, so that all those involved in journey mapping “speak the same language” both professionally and organizationally.
This Journey Management Playbook contains e.g.:
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T H E C O M P A N Y ’ S C X B R A I N
COMPANY
Overview
Collaborate across teams to create customer journeys
Merge your journey maps with a framework designed for your company
Connect data sources with your customer journeys and touchpoints
Distribute relevant insights and trigger actions – continuously and automatically
Overview
Your toolbox for a standardized CX/UX taxonomy
Connect all data sources at Touchpoints and Customer Journeys
Orchestrate insights on requirements and recommendations for action
Overview
Everything you need to know about Customer Journey Management and Customer Experience
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Informative guides, whitepapers and case studies to download
Overview
cxomni was founded as a start-up in Munich and is a thought leader for Customer Journey Management
Become part of a dynamic start-up
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