With this Journey Management Playbook, you’ll lay the foundation for a framework, implement the right governance tools, and ensure effective use of insights from your organization’s journeys.
An active Journey Management Framework fosters customer-centric collaboration by connecting frontline departments and their individual initiatives into one big picture. Complex customer processes and transactions in the company are brought to a uniform company-wide standard, so that all those involved in journey mapping “speak the same language” both professionally and organizationally.
This Journey Management Playbook contains e.g.:
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T H E C O M P A N Y ’ S C X B R A I N
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Overview
Collaborate across teams to create customer journeys
Merge your journey maps with a framework designed for your company
Connect data sources with your customer journeys and touchpoints
Distribute relevant insights and trigger actions – continuously and automatically
Overview
A Customer Journey Mapping tool for best in class experiences.
Your toolbox for a standardized CX/UX taxonomy
Connect all data sources at Touchpoints and Customer Journeys
Orchestrate insights on requirements and recommendations for action
Overview
Overview
cxomni was founded as a start-up in Munich and is a thought leader for Customer Journey Management
Become part of a dynamic start-up
Information security & data protection are key elements of cxomni platform
