Live Webinar: the power of Journey AI
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Hours
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More customer focus, omnichannel strategies or the increasing digitalization: there are many reasons why Customer Journey Management is on the rise in many companies and across a wide range of industries.
In this webcast, Wolfgang Weber, Head of Product and Innovation at cxomni, will provide an outlook on what developments will shape Customer Journey Management in 2024 and what CX and journey managers should be aware of.
The webcast will focus on background information and best practices for these trends:
Wolfgang Weber is one of the founders of cxomni and is responsible for product and innovation. Previously, Wolfgang worked for ten years as a management consultant in the field of customer excellence. He is one of the most prominent experts for customer-oriented management and customer experience management – his credo: “Customer enthusiasm can be managed”.
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Overview
Collaborate across teams to create customer journeys
Merge your journey maps with a framework designed for your company
Connect data sources with your customer journeys and touchpoints
Distribute relevant insights and trigger actions – continuously and automatically
Overview
A Customer Journey Mapping tool for best in class experiences.
Your toolbox for a standardized CX/UX taxonomy
Connect all data sources at Touchpoints and Customer Journeys
Orchestrate insights on requirements and recommendations for action
Transform unstructured data into powerful insights
Overview
Overview
cxomni was founded as a start-up in Munich and is a thought leader for Customer Journey Management
Become part of a dynamic start-up
Information security & data protection are key elements of cxomni platform
