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31. October 2024 Navigating the Future of Customer Journey Management: Insights from CX Workbench 2024Here’s a comprehensive look at the key takeaways and strategies discussed during CX Workbencj 2024...
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30. October 2024 Definition & Best Practices: From Customer Journey Mapping to Journey ManagementLearn more about the basics and definition of customer journey mapping and benefit from our...
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21. June 2024 From Customer Experience to Change Experience with Journey ManagementIn this article, Human Business Architect Katja Busch explains how companies can use Customer Journey...
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12. January 2024 5 Practical Tips for the Successful Implementation of a Journey Management FrameworkImplementing Journey Management software is a holistic IT project that should be well planned. We...
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10. May 2023 cxomni featuring Forrester: Expert Webcast on Journey Management FrameworksWolfgang Weber, CEO and founder of cxomni, and Joana de Quintanilha, Vice President and Principal...
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15. March 2023 Playbook: Introduction of a holistic Journey Management FrameworkJourney Management Playbook Download Introduction of a holistic Journey Management Framework Practical tips on Taxonomy...
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28. July 2022 Forrester names cxomni as a leader in Customer Journey Mapping PlatformsAs a German startup, cxomni made it into the leader category this time with its...
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21. June 2022 Expert Interview: UX or CX – The Customer Journey mattersThe cxomni Academy in conversation with Hannes Robier, CEO of the UX design agency youspi....
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21. February 2022 Customer Journey Mapping GuideIn this guideline you will find everything you need to get started with the Customer...
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6. October 2021 From Journey Mapping to CX ManagementWhat about your customer experience? Are you still visualizing or already managing? The journey map...
