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31. October 2024 Navigating the Future of Customer Journey Management: Insights from CX Workbench 2024Here’s a comprehensive look at the key takeaways and strategies discussed during CX Workbencj 2024...
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30. October 2024 Definition & Best Practices: From Customer Journey Mapping to Journey ManagementLearn more about the basics and definition of customer journey mapping and benefit from our...
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21. June 2024 From Customer Experience to Change Experience with Journey ManagementIn this article, Human Business Architect Katja Busch explains how companies can use Customer Journey...
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21. May 2024 Customer Journey Management at Generali SwitzerlandRead why Generali Switzerland relies on Customer Journey Management to inspire customers in the long...
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12. January 2024 5 Practical Tips for the Successful Implementation of a Journey Management FrameworkImplementing Journey Management software is a holistic IT project that should be well planned. We...
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8. December 2023 Customer Journey Management: Key to Successful Churn PreventionThe markets for insurance and banking services, energy, telecommunications and entertainment streaming services are lacking...
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7. December 2023 6 Tips for Using Journey Management Frameworks in UXWe show 6 tips that UX teams can use to ensure that their user journeys...
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26. October 2023 Customer Journey Management: These Data Sources MatterLearn what data sources matter in Journey Management and how to integrate them properly.
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8. September 2023 Customer Journey Management: The strategic visionJourney Management: From implementation to realization Why is Customer Journey Management on top of many...
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18. August 2023 Customer Journey Management (1): Definition and benefits in a nutshellWhy has Customer Journey Management become so important for a lot of companies? Do Journey...
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