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7. April 2025 Overcoming silo thinking with Customer Journey ManagementIn many companies, communication problems and inefficient processes arise when customer journey maps are only...
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6. February 2025 “Missing VoC context? It’s all about the journey, dude!”Robert Horndasch on how journey management transforms the way we analyze, act on, and benefit...
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30. January 2025 cxomni strengthens management team with new Managing Director Johannes WichtJohannes Wicht has been appointed as 𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿, joining CEO Robert Horndasch in leading the...
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28. January 2025 Unleashing the Journey Map: break free from digital storage!This article shows you how to “liberate” the journey map and use it as a...
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14. January 2025 How companies can increase customer orientation through customer journeys!In this article, we explore the elements a successful customer-centric strategy and highlight the internal...
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23. December 2024 Data boost for decision-makers: tracking key metrics with Journey AIJourney AI empowers decision-makers by tracking key metrics, delivering real-time insights, and optimizing brand performance.
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23. December 2024 How AI-powered A/B testing unlocks smarter campaign decisionsFind out, how Journey AI can stramline your A/B testing while generating valuable insights for...
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20. December 2024 How to assess the true ROI of branding strategies with Journey AIJourney AI transforms unstructured data into clear ROI insights, enabling smarter decisions and optimized branding...
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31. October 2024 Navigating the Future of Customer Journey Management: Insights from CX Workbench 2024Here’s a comprehensive look at the key takeaways and strategies discussed during CX Workbencj 2024...
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30. October 2024 From sketch to strategy: take command of your customer experienceLearn more about the basics and definition of customer journey mapping and benefit from our...
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