Success Story: Generali Switzerland
Digitalization means new challenges for Generali Switzerland. Customers expect not just insurance coverage but also tailored solutions for their individual needs—similar to what they are accustomed to in other industries. Therefore, Generali must regularly adapt its processes, products, and services. Only by doing so can the insurance company remain competitive and meet the changing needs of its customers.
In this success story, you will learn why the insurance company chose Customer Journey Management with cxomni. Discover, among other things:
T H E C O M P A N Y ’ S C X B R A I N
COMPANY
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Overview
Collaborate across teams to create customer journeys
Merge your journey maps with a framework designed for your company
Connect data sources with your customer journeys and touchpoints
Distribute relevant insights and trigger actions – continuously and automatically
Overview
Your toolbox for a standardized CX/UX taxonomy
Connect all data sources at Touchpoints and Customer Journeys
Orchestrate insights on requirements and recommendations for action
Overview
Overview
cxomni was founded as a start-up in Munich and is a thought leader for Customer Journey Management
Become part of a dynamic start-up
Information security & data protection are key elements of cxomni platform
