From unstructured data to valuable Insights in seconds

Save time and costs with Journey AI

Q: Why do I need Journey AI?

Journey AI helps you transform unstructured data into actionable insights within minutes. It enables you to unlock hidden value in data, turning complexity into clarity and driving smarter decision-making.

Q: What is Journey AI?

Journey AI is an advanced AI-powered tool integrated into the cxomni platform. It uses technologies like text mining, semantic analysis, and sentiment detection to organize and analyze unstructured data. cxomni has been pioneering AI capabilities for over 5 years.

Q: How does Journey AI benefit my business?

Time and Cost Efficiency: Automates data analysis, saving time and resources.In-Depth Insights: Offers a clear understanding of customer experiences and expectations.Actionable Outcomes: Identifies weaknesses and opportunities to enhance customer satisfaction.Future Predictions: Anticipates trends and customer needs through pattern recognition.Strategic Decision-Making: Empowers data-driven planning and prioritization.

Q: How secure is my data with Journey AI?

Your data security is our priority. All information processed by Journey AI remains confidential within the trust boundaries of your cxomni environment. We adhere to strict compliance standards to ensure your data is protected.

Q: Will my data be used for training purposes?

No, your data remains private. We do not use your data to train our AI models.

Q: How do I use Journey AI?

Journey AI is seamlessly integrated into the cxomni platform. It’s easy to use with interactive guides and best-practice articles available for support. The platform provides intuitive visualizations of customer journeys for actionable insights.

Q: Do I need structured data to use Journey AI?

No, Journey AI specializes in processing unstructured data. It converts raw inputs like feedback, chat logs, or support tickets into structured insights that align with the customer journey.

Q: How does Journey AI handle unstructured data?

Journey AI uses advanced algorithms to: Categorize information into touchpoints, pain points, opportunities, and sentiments. Visualize emotional highs, lows, and critical areas in the customer journey. Provide actionable insights that businesses can use to enhance customer satisfaction and operational efficiency.

Q: Can Journey AI predict future trends?

Yes! By analyzing recurring patterns in your data, Journey AI can anticipate customer needs and emerging trends. This allows businesses to stay proactive and innovate with personalized products or services.

Q: What industries can benefit from Journey AI?

Journey AI is versatile and can be applied across industries where unstructured data plays a significant role in decision-making. Examples include retail, finance, healthcare, telecommunications, and more.

Revolutionize your Journey Management. Discover how Journey AI can transform your unstructured data into powerful insights. Create seamless experiences that boost satisfaction, engagement, and conversions with Journey AI.

Discover how to leverage data, automate insights, and design transformative customer experiences.

Forrester Wave Leader 2022

4.3

Trusted by industry leaders

Journey AI: Turning unstructured data into insights

Unlock the hidden value in your customer data

> 75 %

30 %

< 10 %

Insights Mining

Extracting hidden value from unstructured data

Uncover hidden patterns and trends in unstructured data sources, such as customer feedback, chat logs, and support tickets.

Time and Cost Savings: Automated processes replace manual analysis, delivering results faster.
Holistic Understanding: Consolidation of multiple channels provides a holistic view of customer needs and market opportunities.
Strategic Impact: Leverage insights to drive customer satisfaction and achieve market growth.
Better Decisions: Data-driven insights enable focused, strategic decision-making.

AI Journey Mining

Turning unstructured data into comprehensive Journeys

Transform unstructured data into valuable, journey-based insights with our AI-powered solution

Automated insights: Generate valuable insights from large volumes of raw data (e.g., reviews, surveys, reports) that would be difficult to identify manually.
No manual mapping needed: Build context-based journey structures from various data sources without manual mapping.
Cost-efficient: Reduce internal costs by leveraging AI to process and structure data, turning previously unused information into actionable insights.
Fast start: Instantly create journeys and generate steps, emotions, pain points, and opportunities from unstructured data sources, with the option to add additional content for better context.

Sentiment analysis

Rapid interpretation and categorization of
customer feedback

Efficiently structure and analyze large volumes of open feedback across touchpoints to gain clear, categorized insights.

Automated clustering: Automatically categorize and structure large amounts of open feedback, making it easier to process.
Data linkage: Seamlessly connect feedback across multiple touchpoints to create a comprehensive view of customer sentiment,
Category-based feedback: Organize feedback by categories (e.g., problems, neutral, questions) at each touchpoint for quick identification of key issues.
Scalable Solution: Ideal for handling large datasets, streamlining the analysis of extensive open comments and feedback.

Unlock the Power of Journey AI for Your Business

From data overload to actionable insights in seconds!

Journey AI revolutionizes the way businesses handle customer data, transforming complexity into clarity.

Harness unused data

Tap into Feedback, CRM entries, and Web Analytics to uncover insights that previously went unnoticed.

Save time and cut costs

Journey AI automates the creation of journey maps, reducing manual effort by up to 18%.

Turn feedback into action

With AI-driven sentiment analysis, quickly identify trends, strengths, and weaknesses at every touchpoint, boosting customer satisfaction by up to 18%.

Faster decisions, better outcomes

Analyze over 100,000 feedback entries in seconds to create strategies that drive results.

Roberto Gago

Experience Innovation Manager
Generali Switzerland

“We wanted a tool that could not only visualize beautiful journeys, but also enable the derivation of business requirements, the storage of our personas including imagery, data analysis and the visualization of heat maps for customer pain points.”

Frequently asked questions about Journey AI

Why do I need Journey AI?

Journey AI helps you transform unstructured data into actionable insights within minutes. It enables you to unlock hidden value in data, turning complexity into clarity and driving smarter decision-making.

What is Journey AI?

Journey AI is an advanced AI-powered tool integrated into the cxomni platform. It uses technologies like text mining, semantic analysis, and sentiment detection to organize and analyze unstructured data. cxomni has been pioneering AI capabilities for over 5 years.

How does Journey AI benefit my business?

Time and Cost Efficiency: Automates data analysis, saving time and resources.
In-Depth Insights: Offers a clear understanding of customer experiences and expectations.
Actionable Outcomes: Identifies weaknesses and opportunities to enhance customer satisfaction.
Future Predictions: Anticipates trends and customer needs through pattern recognition.
Strategic Decision-Making: Empowers data-driven planning and prioritization.

How secure is my data with Journey AI?

Your data security is our priority. All information processed by Journey AI remains confidential within the trust boundaries of your cxomni environment. We adhere to strict compliance standards to ensure your data is protected.

Will my data be used for training purposes?

No, your data remains private. We do not use your data to train our AI models.

How do I use Journey AI?

Journey AI is seamlessly integrated into the cxomni platform. It’s easy to use with interactive guides and best-practice articles available for support. The platform provides intuitive visualizations of customer journeys for actionable insights.

Do I need structured data to use Journey AI?

No, Journey AI specializes in processing unstructured data. It converts raw inputs like feedback, chat logs, or support tickets into structured insights that align with the customer journey.

What types of data can Journey AI analyze?

Journey AI can process various unstructured data sources such as:

Customer feedback (e.g., reviews or surveys)
Social media posts
CRM records
Web analytics
Support tickets and chat logs
and many more…

How does Journey AI handle unstructured data?

Journey AI uses advanced algorithms to:

Categorize information into touchpoints, pain points, opportunities, and sentiments.
Visualize emotional highs, lows, and critical areas in the customer journey.
Provide actionable insights that businesses can use to enhance customer satisfaction and operational efficiency.

Can Journey AI predict future trends?

Yes! By analyzing recurring patterns in your data, Journey AI can anticipate customer needs and emerging trends. This allows businesses to stay proactive and innovate with personalized products or services.

What industries can benefit from Journey AI?

Journey AI is versatile and can be applied across industries where unstructured data plays a significant role in decision-making. Examples include retail, finance, healthcare, telecommunications, and more.

Which languages does Journey AI support?

Journey AI supports input in almost any language, including mixed-language datasets. This feature is particularly useful for analyzing feedback from international sources.

Live Webinar: the power of Journey AI

Success Story

Generali Switzerland's Customer Journey Management

Playbook

Introduction of a holistic Journey Management Framework

CX Expert Webcast

Achieving Excellence through Journey Management

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Current Topics & News about Customer Journey Management

Save time and costs with Journey AI

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Trusted by industry leaders

Journey AI: Turning unstructured data into insights

Insights Mining

AI Journey Mining

Sentiment Analysis

Unlock the hidden value in your customer data

of customer data is unstructured in 2024

increase in productivity with an AI powered solution

of companies successfully utilize their data