Practice Guide
Map smarter not harder - with our free Journey Mapping Guide
Get our free step-by-step guide and learn how your Journey Mapping efforts pay off.
💡 CX basics made simple
💡 Fast-track your first Journey Map
💡 Pro tips for powerful workshops
💡 Insights to Action, effortlessly
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cxomni transforms Customer Journeys into seamless, impactful experiences.
- By integrating data from all touchpoints, it breaks down data silos and delivers a 360° view of your customer’s path.
- Powerful real-time analytics and intuitive mapping tools empower your team to uncover opportunities, optimize interactions, and improve customer satisfaction sustainably.
Turn Customer Journey Mapping into your key to business success
factor in purchase decisions
For 73% of customers, CX is the #1 factor in purchase decisions.
(PWC)
higher profits than competitors
Customer-focused brands achieve 60% higher profits than competitors.
(CX Index)
boost in revenue
Companies prioritizing CX experience up to an 80% boost in revenue.
(Zippia)
Boost revenue and cut costs by managing customer experiences proactively
1. Collaborate across teams
Engage and visualize across different teams in real-time to work on cross-departamental journey maps for a holisitc CX understanding.
2. Discover journey-based Insights
Discover journey context based Insights to optimize process and transactions together with relevant company stakeholders.
3. Drive continuous improvements
Trigger the right actions with journey insights to improve customer satisfaction and loyalty through experiences tailored to your customer's needs.
Practice Guide
Customer Journey Mapping Guide
Find out what the key elements of customer journey mapping are and benefit from many practical tips to help you get started.