The All-in-One platform for Customer Lifecycle Management.
Customer centricity in financial services is more than a buzzword. To embed CX across the organization, you need a scalable system. cxomni provides the Customer Journey Management platform to make that possible.
Forrester Wave
Leader 2022
5
Capterra.com
4.7
G2.com
As market leaders, financial institutions know: customer focus secures success, but it requires the right structures.
The financial industry is pursuing ambitious goals: deepen customer relationships in retail through market leading digital journeys, build the best digitally led relationship bank in commercial banking, and scale innovative digital solutions in IP&I that strengthen group relationships.
Lifecycle Journey Portfolio
All journeys across retail, commercial, and IP&I in one central repository with a consistent taxonomy, clear ownership, and lifecycle KPIs.
Omnichannel Journey Mapping
Map channel switches and alternative journey paths end to end so online to offline handoffs become measurable and optimizable.
Journey Intelligence
Connect touchpoints with web analytics, CRM signals, and Voice of Customer data to quantify friction, drop offs, and drivers.
Insight to Action Loop
Translate journey insights into concrete actions, route them to delivery teams, and track progress against lifecycle KPIs.
CX Governance at Scale
Establish standards, approval flows, decision logs, and prioritization across teams so decisions happen faster and execution becomes more consistent.
Our mission:
Sustainably improve the Customer Lifecycle in the financial industry
At cxomni, our mission is to help financial institutions turn ambitious goals into action. We believe customer experience is the most sustainable competitive advantage in banking and insurance, but only if it is managed across the entire customer lifecycle and implemented across teams. That is exactly why we built cxomni: to connect journeys, data, and execution, so customer experiences become measurably better, more consistent, and more sustainable over the long term.
Robert Horndasch
Chief Executive Officer
cxomni
With cxomni, customer journeys become the strategic foundation for better financial customer experiences across the entire customer lifecycle.
Cross team collaboration
Work with retail, commercial, and IP&I teams on shared lifecycle journeys and CX data so all areas contribute to the same target moments, KPIs, and priorities.
Journey based insights
Identify and prioritize pain points along the most important financial journeys, enriched with web analytics, CRM signals, and Voice of Customer data, so decisions can be made quickly and based on data.
Optimize customer experience
Translate journey insights directly into actionable tasks and tickets so digital journeys, processes, and channel switches improve measurably and targets such as relationship deepening and digital engagement are achieved.
Why cxomni?
Journey Mapping
Manage journey maps as a team
Teams can work on a journey simultaneously and enrich it with real time data from sources such as web analytics or VoC.
Central Repository
Capture journey maps in one central place
All journey and customer data is managed centrally. This enables consistent cross department CX management and helps break down silos.
Framework
Create consistent standards for all stakeholders
Consistent taxonomies and data sources create a shared understanding of CX across the organization and ensure the quality of journey maps.
Omnichannel Management
Ensure a seamless CX across all channels
Alternative journey paths and channel switches are mapped clearly and ensure a consistent customer experience across all touchpoints.
Leading companies trust cxomni
“By seamlessly connecting journey mapping, governance and insights in a modern solution, cxomni gives CX teams the tools to build a truly connected and advanced customer experience ecosystem.”
Karin Miskovska
UNIQA Insurance Group
“We wanted a tool that could not only visualize attractive journeys, but also support deriving business requirements, storing our personas including visual worlds, analyzing data, and visualizing heat maps for customer pain points.”
Roberto Gago
Generali Switzerland
Book your free discovery call now
In the 20 minute discovery call via MS Teams, we clarify your use cases and share initial solution approaches. After that, we plan an individual demo for you and your team.
Practical Guide
Journey management for the financial industry:
Use journey management and mapping as a lever for deeper customer relationships across all channels.
ISO certified and highest security standards
ISO/IEC 27001 certified
Our processes are based on the legal framework of the European General Data Protection Regulation (EU GDPR) as well as current standards and guidelines such as ISO/IEC 27001.
We use a broad range of security features to protect your data.
- Encryption in transit
- Encryption at rest
- Single sign on (SSO)
- Two factor authentication (2FA)
- Backups
- Data export
Get started with journey management. Schedule a demo now.
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