CX/OMNI

CUSTOMER INTELLIGENCE
DATA HUB

F E A T U R E S

1 | DATA PREPARATION

  • Accept and integrate data from many different formats and sources: unstructured, semi-structured, and structured
  • Apply filters to data transformation
  • Create your data pipeline, visualize Customer Journey data and examine this data
  • Sophisticated algorithms help to recognize hidden patterns in your data

2 | DATA ANALYSIS

  • Visually examine data and discover correlations
  • Very high-performance: The dynamic architecture of cx/omni Customer Intelligence Data Hub can be efficiently scaled to support large data sets and many users
  • Drill-down to the detail

3 | SECURITY AND GOVERNANCE

  • With cx/omni Customer Intelligence Data Hub you can scale across different business areas and provide your teams with a continuous data flow. At the same time, we enable you to manage your data correctly and ensure that your data is securely locked.

Make Big Data accessible to everyone.
Integrate, analyze and visualize your data to gain new insights.

Bring structure to your Data Lake

Customer Intelligence Data Hub | Use Cases

Use Case / Stakeholder C-LEVEL (CEO/CMO/ COO) BRAND MANAGER MARKET RESEARCH ANALYST CUSTOMER EXPERIENCE & INSIGHTS MANAGER BI & DATA ANALYTICS MANAGER ONLINE MARKETING / E-COMMERCE MANAGER CRM MANAGER (SALES/ SUPPORT) PROCESS MANAGER MANAGER CUSTOMER SUPPORT
Establish KPI-based CX management system
All VoC sources in role-based CX Journey dashboards
Market Research & CX Analytics Data Warehouse
Making Big Data accessible to everyone – integrating, analyzing, visualizing