CX/OMNI

ACTIONABLE INSIGHTS
MANAGEMENT

F E A T U R E S

  • Follow-up of all relevant findings as tasks for teams and/or users
  • Freely configurable Insight clusters (e.g. pain points, customer feedback, cases, ideas for innovations, system requirements)
  • Prioritization through Difficulty Impact Matrix
  • Connection to Touchpoints and Customer Journeys
  • Detect and rate recurring problems
  • Prioritize, evaluate and track the solution

Actionable Insights:
Collect and prioritize pain points, ideas for innovations and customer feedback and share them within the company.

CX Case Management


CX Knowledge Base


KPIs: CX Radar & Orchestration


Actionable Insights Management | Use Cases

Use Case / StakeholderC-LEVEL (CEO/CMO/ COO)BRAND MANAGERMARKET RESEARCH ANALYSTCUSTOMER EXPERIENCE & INSIGHTS MANAGERBI & DATA ANALYTICS MANAGERONLINE MARKETING / E-COMMERCE MANAGERCRM MANAGER(SALES/ SUPPORT) PROCESS MANAGERMANAGER CUSTOMER SUPPORT
Pain Points as “Customer Voices” in a CX Knowledge Base
Introducing Closed-Loop Feedback Case Management