3 Steps to Customer Journey Mapping from Customer Segments to Buyer Journeys, Personas and Customer Experience Excellence
Part 3: 26.10.2016. Speaker is Joakim Thörn Co-founder, Effectly Customer Engagement Transformist
Part 3: Beyond Customer Journey Mapping – the
roadmap to a customer-centric Organisation
How a Customer Experience program and roadmap
shall be designed to help you understand, align with,
and consistently exceed your ideal customer’s needs.
In this webinar we present a Customer Experience
framework of seven disciplines with insights from
more than 15 years of research with leading
research Institutes and millions of real customer stories.
When: 26.10.2016, 4:30 pm – 5:30 pm (CET)