3 Steps to Customer Journey Mapping Part 2

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3 Steps to Customer Journey Mapping from Customer Segments to Buyer Journeys, Personas and Customer Experience Excellence

Part 2: 19.10.2016. Speaker is Joakim Thörn Co-founder, Effectly Customer Engagement Transformist

Part 2: Introduction: Customer Journey Mapping and Touchpoint Management in 6 Steps

Today, customer experience is at the forefront of
company strategy across industries worldwide. Customer Journey Mapping is universally seen as an ideal
starting point to understand your business from your
customer’s perspective, collect voice-of-the-customer
and other evidence, and put it all in one place to align
the organization around these insights.

In this webinar we present the six major steps to
introducing your own Customer Journey Mapping and
Touchpoint Management.

When: 19.10.2016, 4:30 pm – 5:30 pm (CET)

More information about our Webinars here or join for free  here

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