3 Steps to Customer Journey Mapping from Customer Segments to Buyer Journeys, Personas and Customer Experience Excellence
Part 1: 12.10.2016. Speaker is Joakim Thörn Co-founder, Effectly Customer Engagement Transformist
Part 1: Customer Journey Mapping – why?
Ninety percent of all purchasing decisions are made subconsciously and not on a logical or conscious
How do you understand and manage your customer’s feelings about your brand at all touchpoints?
What is the difference that makes the customer pay more, stay longer and recommend your brand to a friend or colleague?
In this webinar we outline why customer journey mapping is critical for long term customer loyalty and success of your Company.
When: 12.10.2016, 4:30 pm – 5:30 pm (CET)