3-Steps to Customer Journey Mapping from Customer Segments to Buyer Journeys and Customer Experience Excellence

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Part 3: Beyond Customer Journey Mapping – the roadmap to a customer-centric Organisation

How a Customer Experience program and Roadmap shall be designed to help you understand, align with, and consistently exceed your ideal customer’s needs.
In this webinar we present a Customer Experience framework of seven disciplines with insights from
more than 15 years of research with leading research Institutes and millions of real customer stories

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