3-Steps to Customer Journey Mapping from Customer Segments to Buyer Journeys and Customer Experience Excellence

Part 3: Beyond Customer Journey Mapping – the roadmap to a customer-centric Organisation

How a Customer Experience program and Roadmap shall be designed to help you understand, align with, and consistently exceed your ideal customer’s needs.
In this webinar we present a Customer Experience framework of seven disciplines with insights from more than 15 years of research with leading research Institutes and millions of real customer stories