CX MANIFESTO

Customer Experience will change they way we do business – it all starts with a customer-centric mindset.

Please contribute!

On the way to a customer-centric zero-pain journey there are several roadblocks. Some of them are common sense, others are arising through digital transformation, many of them florish in silo-minded organizational cultures.

CX afficionados have promoted some of them since years, if not decades.

Between Jan 1, 2019 and June 30, 2019 we would like to ask you to contribute by rating, commenting and adding own Theses to the CX Manifesto. All contributors agree that their contributions will be Public Domain according to the Creative Commons Rules: https://creativecommons.org/licenses/by-sa/3.0/

All contributions will be Public Domain according to the Creative Commons Public Domain (CC0).
All contributions will be Public Domain according to the Creative Commons Public Domain (CC0).